Discover expert insights and trends
Explore the latest remote staffing trends, strategies, and best practices to thrive in today’s dynamic work environment.
Better understand the potential of remote staffing with expert guidance on defining tasks, selecting partners, and effective communication.
Explore the strategic advantages of offshoring in maximizing efficiency and leveraging global resources for business growth and success.
Dive into the unparalleled allure of the Philippines for remote staffing, where factors like English proficiency, cost-efficiency, and cultural alignment converge for optimal business success.
Multicultural teams offer unparalleled advantages, driving innovation, expanding market reach, and enhancing employee satisfaction. Discover how offshore teams effectively harness diversity to propel organizational excellence in today’s interconnected business landscape.
With a remarkable 7.5% contribution to the Philippines’ GDP in 2021, the BPO sector has emerged as a cornerstone of economic growth, even amidst formidable challenges. IBPAP’s data underscores the industry’s resilience, depicting a trajectory of consistent growth from 2016 to 2022.
Philippines’ BPO sector thrives, adding 121,000 jobs and achieving a 10.3% revenue increase to $32.5 billion in 2022. The industry’s growth extends beyond Metro Manila, marking positive economic trends. IBPAP projects sustained growth, targeting 1.7 million employees and $35.9 billion revenue in 2023, showcasing its resilience and pivotal role in the nation’s economy.
Intelassist kicked off Customer Service Week, an annual week-long celebration that acknowledges the crucial role of customer service professionals within our organization.
As the IT-BPM sector continues to evolve, it is evident that the Philippines is poised to thrive amidst innovation, leveraging its talent pool and a forward-thinking approach to technology adoption.
Your guide to successful outsourcing in the Philippines: types, advantages, and expert tips. Partner with Intelassist for excellence in outsourcing solutions.
“We’ve all learned from COVID that the idea of remote work is no longer meant to be scary: if it’s done right, it could be done well.” Listen to the full conversation between our VP of Business Development Will Compton and Kirk J. Davis of CAMPS – Center for Advanced Manufacturing Puget Sound here.
By implementing thoughtful recruitment strategies, optimizing training processes, and effectively managing resources, Intelassist successfully fulfilled a high-volume recruitment request for a major home appliance manufacturer, achieving a remarkable 95% retention rate and ensuring their readiness to deliver exceptional customer service.
Reinforcing a sustainable (and agreeable) company culture can impact how employees communicate with each other and with your customers.
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