At Intelassist, our team is the heart of our success, and today, we’re thrilled to shine the spotlight on one of our exceptional team members, Wilson Dela Cruz. With 15 years of dedication to our organization, Wilson has not only grown within the company but has also contributed significantly to our success.

Role and Responsibilities
As a senior employee and team leader, Wilson plays a pivotal role in our operations, particularly for one of Intelassist’s first clients, a leading manufacturer of fire-rated glass and framing systems in the US. Beyond leadership, Wilson provides invaluable support to territory managers, ensuring that their sales efforts are aligned and efficient.

Wilson’s primary responsibilities revolve around guiding our sales assistants to excel in their roles. Sales assistants like Wilson are the frontline heroes of our organization, responsible for assisting customers with inquiries, providing crucial product information, and facilitating purchasing decisions. Additionally, they provide vital sales support, helping process orders, handling transactions, and meticulously maintaining records through our Client Relations Management (CRM) system.

The Joys of the Job
What makes Wilson’s role so enjoyable? “I have learned many strategies on how to develop myself and become an effective sales assistant,” Wilson explains. It’s a position that constantly encourages growth and development. Moreover, the team’s motivation to reach quotas is fueled by the generous incentives offered by our client. “When the client is satisfied, we gain more customers, and at the same time, our pockets are also filled,” Wilson adds with a cheerful grin.

Getting Started at Intelassist
Wilson’s journey to Intelassist is a tale of serendipity. In 2008, as a fresh graduate, Wilson accompanied a friend to apply at our company. Unexpectedly, Wilson passed the exam while the friend did not. This twist of fate led to a fateful call from co-founder Annabelle Maruquez, inviting Wilson to join Intelassist. Little did Wilson know that this decision would shape a 15-year-long career. “I didn’t expect that I would stay with Intelassist for a long time,” he reflects. Wilson’s dedication and loyalty to Intelassist are a testament to the unique culture that sets the company apart in the industry. As Wilson aptly puts it, “The company is different from others in the industry because of the way management works: you can see and feel that bosses show interest in their employees. Other companies rarely have an open-door policy. But Intelassist is different, and I can attest to that because for 15 years, I never felt like I was just another employee but part of a growing family, and I am proud of it. The company listens to suggestions and puts the welfare of their employees first. When it comes to bosses, they will not micromanage you because they believe and have confidence and trust in their employees that they will do their best in their daily tasks.”

Memorable Project and Lessons Learned
Wilson fondly remembers their early days at Intelassist when they had no prior experience. The memorable project was as a virtual assistant for a California real estate firm, RELogic Inc. “I learned a lot from it,” Wilson recalls. It was a challenging role that initially intimidated Wilson. However, with guidance and perseverance from his mentor, Wilson overcame his doubts and insecurities, learning valuable lessons about confidence and self-belief.

Outside the Office
Wilson has a passion for cooking and enjoys hosting friends and family. Balancing personal and professional life, especially as a parent, can be challenging. However, Wilson prioritizes quality time with family, ensuring that work-related concerns are left at the office. This approach allows Wilson to be fully present with loved ones during weekends and evenings.

Wilson is a shining example of the dedication and passion that define Intelassist. We’re proud to have Wilson as part of our family, and we look forward to many more years of success together.