According to the latest insights from the IT and Business Process Association of the Philippines (IBPAP), the Information Technology and Business Process Management (IT-BPM) sector in the Philippines experienced substantial growth in both workforce and revenue during the year 2022.

In terms of manpower, the Philippine outsourcing industry welcomed an impressive addition of 121,000 full-time employees (FTEs) in 2022, marking an 8.4% surge compared to the previous year. This surge elevated the overall headcount of the BPO sector to an impressive 1.57 million employees. Concurrently, the industry reported a remarkable uptick in revenue, reaching $32.5 billion. This figure represents a substantial 10.3% increase from the preceding year’s revenue of $29.5 billion.

The surge in both employment and revenue is attributed to a robust demand for outsourcing services across various key sectors. Telecommunications, technology, retail, healthcare, and the Banking, Financial Services, and Insurance (BFSI) sector have played pivotal roles in driving the growth of the Philippine outsourcing industry.

Interestingly, the surge in job creation wasn’t confined to the bustling metropolis of Metro Manila. Instead, it resonated vibrantly in locations such as Pampanga, Laguna, Davao, Bacolod, and Cebu. More than half of the newly generated jobs, a staggering 58%, were dispersed in these provincial areas. This decentralization of job opportunities reflects a positive trend toward spreading economic prosperity beyond urban centers.

Looking ahead, IBPAP anticipates sustained growth for the Philippine outsourcing industry. The organization is optimistic about achieving its 2023 targets, which include reaching 1.7 million FTEs and a revenue milestone of $35.9 billion. If these projections materialize, it would signify an impressive 8% and 10% increase, respectively, from the achievements of 2022.

In conclusion, the statistics paint a vivid picture of a flourishing Philippine outsourcing industry, a vital force propelling the nation forward economically. The industry’s resilience, adaptability, and strategic expansion beyond metropolitan hubs underscore its pivotal role in shaping the country’s economic narrative. As the sector continues to evolve, it remains a beacon of growth and opportunity for the Philippines on the global economic stage.