About Us

Grow with collaborative partnering

Intelassist sources, trains, and retains top-tier talent who work directly and exclusively for each of our clients. Through our proven experience and local ownership, our partnerships thrive on a high degree of productivity, lower turnover of staff, and significant cost savings.

Who We Are

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region’s finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,200 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients’ unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings.

Industry Expertise

Intelassist is a trusted partner for organizations of all sizes, known for our operational expertise, commitment to continuous improvement, and adept management of complex relationships. We specialize in remote staffing solutions for the following industries:

  • Architecture and Engineering: Our services include managing vital tasks like project documentation, CAD drafting, and design support for architectural and engineering firms. Our precision and efficiency empower clients in focusing on core design and innovation.
  • Accounting and Finance: Intelassist delivers comprehensive financial support, encompassing bookkeeping, financial analysis, and auditing. Our financial experts optimize operations, enhance reporting accuracy, and ensure compliance.
  • Customer Care: Specializing in the customer care sector, our team excels in achieving high customer satisfaction, surpassing performance benchmarks, and delivering first-time issue resolution. We protect your brand’s integrity and reputation.
  • Information Technology: Our IT specialists offer services like technical support, system administration, and software development. Clients benefit from robust IT infrastructure and technological advancements.
  • Back Office Support: We handle critical back-office functions, including data entry, document management, HR support, and sales and marketing tasks. Our efficient support streamlines operations and resource allocation.
  • Healthcare: Collaborating with healthcare providers, we support various roles, such as patient care, healthcare operations, administration, and clinical support.

In essence, Intelassist is your go-to partner for streamlined, efficient, and expert remote staffing solutions across diverse industries.

Acknowledgements and Affiliations

Our Story

Company Timeline

Early Beginnings

Initially registered in Manila as Intelassist Computer Services by Lawrence Maruquez, Intelassist specialized in providing tailored back-office support services for real estate firms and escrow companies located in the San Francisco Bay Area, building an early reputation for efficient processes and quality outsourcing in a competitive market.

Inception and Founders' Vision

Founded by Glenn Basina, Annabelle Maruquez, Vinna Maruquez, and Lawrence Maruquez, the company was later incorporated as Intelassist Inc. Dedicated to harnessing the world-class skills of the Filipino workforce, Intelassist envisions positioning the Philippines as the premier destination for the BPO industry, boasting a global competitive edge and a vision centered on job creation and meaningful collaborations.

Expanding Global Reach

Intelassist extends its reach beyond local boundaries, establishing partnerships and collaborations with businesses in the United States, servicing architecture, takeoffs, and data mining projects.

Notably, Intelassist maintains an enduring partnership with our inaugural client, consistently adding value that directly translates into enhanced revenue generation for our client.

Joining IBPAP

Collaborating closely with the government, academia, and other stakeholders, the IT and Business Process Association of the Philippines (IBPAP) is dedicated to enhancing the global competitiveness and relevance of the Philippine IT-BPM industry, while contributing to the promotion of Filipino talent and the overall branding of the country.

Community Engagement Initiative

Intelassist pledges a portion of annual profits to support educational resources, scholarships, and children at Precious Heritage, embodying its commitment to community impact, highlighting education's role as a catalyst for positive change, and establishing a cornerstone in corporate social responsibility for the academic success and future prospects of the children involved.

15th Year in Business

Guided by experienced leaders, Intelassist has become globally competitive, earning trust from clients and attracting esteemed Fortune companies. Its success is rooted in a distinctive organizational culture emphasizing a profound bond between leaders and the workforce, contributing to shared success and the company's current standing.

U.S. AND Philippine Partners

Our Team

In partnership with Compton Group Asia, Intelassist has been able to establish its presence in the U.S., allowing us to expand our local expertise, a factor that has been paramount to building and maintaining strong client relations. 

Intelassist Leadership

Glenn Basina

CEO and President

San Francisco, CA, US

Annabelle Maruquez


Manila, Philippines

Lawrence Maruquez

VP and Managing Partner

Manila, Philippines

Dino Maruquez

VP of Human Resources

Manila, Philippines

Erick Alfonso

Principal Architect

Manila, Philippines

Vinna Alfonso

Managing Partner

Manila, Philippines

Compton Group Asia Leadership

Ken Compton


Spartanburg, SC, US

Will Compton

VP of Business Development

Seattle, WA, US

Chris Stokes

VP of Client Success

Florence, SC, USA

What drives us

Our core values

We believe in fostering a company culture that is inclusive and compassionate to empower our employees to deliver top-quality service and fulfill your every need successfully. Most importantly, we hire people who we can trust. With our open and collaborative atmosphere, we attract the best possible candidates that engages employees, promotes from within, and allows us to be selective with all new hires.

Continuous Collaboration

A variety of perspectives help us discover the best solutions, which is why acknowledging and celebrating our differences is key to maintaining a harmonious workplace.

Organizational Integrity

A culture of trust and accountability through open-communication keeps us on track to achieving our goals.

Client-Centric Mindset

Our partners' success is at the heart of everything we do, so we focus passionately on finding, retaining, and developing talented professionals for them.

Our Purpose

Our mission

We aim to add value to businesses by providing employees as an extension of our clients’ teams, easing the burden of finding and keeping talented people while providing significant cost savings over traditional hiring methods. Actively promoting a culture of collaboration, accountability, and social stewardship ensures we remain inspired to do work that matters.

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