Intelassist sources, trains, and retains top-tier talent who work directly and exclusively for each of our clients. With our proven experience and local ownership, our partnerships are designed to thrive, marked by high productivity, lower staff turnover, and substantial cost savings.
Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.
Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.
At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region’s finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.
With a workforce of slightly over 1,200 employees, we strike a balance – substantial enough to possess profound insight into the BPO industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.
Intelassist is a trusted partner for organizations of all sizes, known for our operational expertise, commitment to continuous improvement, and adept management of complex relationships.
Initially registered in Manila as Intelassist Computer Services by Lawrence Maruquez, Intelassist specialized in providing tailored back-office support services for real estate firms and escrow companies located in the San Francisco Bay Area, building an early reputation for efficient processes and quality outsourcing in a competitive market.
Founded by Glenn Basina, Annabelle Maruquez, Vinna Maruquez, and Lawrence Maruquez, the company was later incorporated as Intelassist Inc. Dedicated to harnessing the world-class skills of the Filipino workforce, Intelassist envisions positioning the Philippines as the premier destination for the BPO industry, boasting a global competitive edge and a vision centered on job creation and meaningful collaborations.
Intelassist extends its reach beyond local boundaries, establishing partnerships and collaborations with businesses in the United States, servicing architecture, takeoffs, and data mining projects.
Notably, Intelassist maintains an enduring partnership with our inaugural client, consistently adding value that directly translates into enhanced revenue generation for our client.
Collaborating closely with the government, academia, and other stakeholders, the IT and Business Process Association of the Philippines (IBPAP) is dedicated to enhancing the global competitiveness and relevance of the Philippine IT-BPM industry, while contributing to the promotion of Filipino talent and the overall branding of the country.
Intelassist pledges a portion of annual profits to support educational resources, scholarships, and children at Precious Heritage, embodying its commitment to community impact, highlighting education's role as a catalyst for positive change, and establishing a cornerstone in corporate social responsibility for the academic success and future prospects of the children involved.
Guided by experienced leaders, Intelassist has become globally competitive, earning trust from clients and attracting esteemed Fortune companies. Its success is rooted in a distinctive organizational culture emphasizing a profound bond between leaders and the workforce, contributing to shared success and the company's current standing.
Family-owned and operated, Intelassist was founded in 2007 by business owners in Manila and the San Francisco Bay Area. In 2014, Intelassist partnered with Compton Group Asia to further establish presence on the East Coast of the U.S., enhancing our local expertise, which has been crucial in building and maintaining strong client relationships.
We believe in fostering a company culture that is inclusive and compassionate to empower our employees to deliver top-quality service and fulfill your every need successfully. Most importantly, we hire people who we can trust. With our open and collaborative atmosphere, we attract the best possible candidates that engages employees, promotes from within, and allows us to be selective with all new hires.
A variety of perspectives help us discover the best solutions, which is why acknowledging and celebrating our differences is key to maintaining a harmonious workplace.
A culture of trust and accountability through open-communication keeps us on track to achieving our goals.
Our partners' success is at the heart of everything we do, so we focus passionately on finding, retaining, and developing talented professionals for them.
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