Additional healthcare support where needed is vital for ensuring satisfactory patient care and operational excellence. Our customized staffing solutions offer your organization access to expert teams that provide consistent, high-quality support 24/7.
From continuous coverage and multilingual assistance to specialized healthcare services, we are dedicated to delivering exceptional care to your patients. Our focus is on your success in boosting patient satisfaction, supporting your staff, and enhancing the overall effectiveness of your operations.
Our expert healthcare support team in the Philippines seamlessly integrates with your existing operations, acting as an extension of your in-house staff. We offer a range of tailored services, including round-the-clock availability, enhanced data security, and adherence to compliance and regulatory standards. A majority of our talent pool comes from nursing backgrounds with extensive hands-on experience, ensuring a high level of expertise and professionalism to enhance your healthcare services and drive exceptional outcomes.
We optimize billing and coding processes for healthcare providers through our outsourced services, ensuring accurate and efficient coding of medical procedures and diagnoses. Our experienced team handles claims preparation, applies coding standards, and manages the entire billing cycle to streamline operations and enhance revenue flow.
Our claims management services are designed to simplify and expedite the processing of insurance claims. We meticulously track and manage claims, resolve issues, and ensure timely submissions to insurance providers, reducing delays and improving reimbursement rates for healthcare practices.
We provide comprehensive revenue reconciliation services to ensure financial accuracy and integrity. Our team meticulously compares and reconciles revenue records with financial statements, identifying discrepancies and ensuring accurate financial reporting and effective revenue cycle management.
Our accounts receivable management services focus on optimizing cash flow and reducing outstanding balances. We handle invoicing, follow up on overdue payments, and implement effective collection strategies to ensure prompt and accurate payments from patients and insurance companies.
We enhance scheduling efficiency through our appointment scheduling services, managing patient appointments with precision and reducing no-show rates. Our team coordinates schedules, confirms appointments, and manages cancellations to streamline patient flow and improve operational efficiency.
Our insurance verification services ensure accurate and up-to-date insurance information for patients. We verify coverage details, confirm eligibility, and handle authorization processes to prevent claim denials and ensure seamless billing and reimbursement processes.
We streamline patient registration with our efficient outsourcing solutions, managing data entry, patient information collection, and record maintenance. Our team ensures accurate and complete registration processes, reducing administrative burdens and enhancing the patient experience.
Our pre-authorization management services facilitate timely approval for medical procedures and treatments. We handle the entire pre-authorization process, including gathering necessary documentation and liaising with insurance providers to ensure smooth approvals and minimize delays.
Our medical record retrieval services streamline the process of obtaining and managing patient records. We efficiently handle requests for medical documentation, coordinate with healthcare providers to secure accurate and complete records, and ensure timely delivery. Our team’s meticulous approach helps maintain compliance, supports continuity of care, and enhances operational efficiency.
We address billing inquiries and resolve issues efficiently through our dedicated support services. Our team manages patient and payer inquiries, investigates discrepancies, and ensures prompt resolution of billing issues to maintain high levels of customer satisfaction and accurate billing.
We streamline radiology operations for healthcare companies by offering outsourced services that enhance patient care. Our skilled radiology assistants handle reading room phone coverage, document critical findings, manage ACR registry data entry, and request comparative studies.
Our health information management services ensure the secure and efficient handling of patient records. We manage data entry, maintain medical records, and ensure compliance with privacy regulations, providing accurate and accessible information to support quality patient care.
Our case management services enhance patient care by coordinating and managing all aspects of patient treatment. We oversee patient cases, collaborate with healthcare providers, and ensure adherence to care plans. This comprehensive approach improves patient outcomes and streamlines the care process.
In compliance with HIPAA regulations, Intelassist prioritizes the protection of sensitive healthcare data. Through stringent security measures, ongoing staff training, and regular audits, we ensure the confidentiality and integrity of patient information. Clients can trust us to handle medical records and personal health information (PHI) with the utmost care, providing peace of mind in our commitment to HIPAA compliance.
Our work culture attracts top-tier talent, enabling us to build a dedicated team of customer service professionals with deep expertise in their roles. When partnering with us, you can expect highly skilled individuals who are not only committed but also possess exceptional knowledge in customer service.
Bachelor of Science in Nursing
Bachelor of Science in Business Management and Administration (for customer care roles)
5+ years of experience in medical billing, coding, and healthcare revenue cycle management
Experience in processing insurance claims, billing inquiries, and resolving denials and rejections
Expertise in patient data management and electronic medical record (EMR) systems
Strong communication skills for handling patient inquiries and collaborating with healthcare providers
Proficient in handling ICD-10, CPT, and HCPCS coding systems
Skilled in using healthcare management software like Kareo, Epic, and Cerner
Strong knowledge of HIPAA compliance and healthcare regulations
Knowledge of insurance policies and coverage guidelines, improving claim approval rates
Skilled in data privacy and security, ensuring compliance with healthcare regulations
Get in touch with one of our local experts today. We typically respond within 24 hours.
Copyright © 2023 Intelassist, All rights reserved.
