Services

Healthcare Support

We provide highly skilled and technically proficient team members to our clients throughout the healthcare industry. This includes a wide variety of support from customer outreach to revenue cycle management, billing services, radiology reading, nurse support, insurance verification, healthcare analytics, and scheduling and direct customer outreach. 

Our team members are accustomed to supporting companies throughout the healthcare space and bring years of proven experience.

At a glance

Optimizing productivity and efficiency

Using a back office healthcare support team can help your team accomplish more with less. We work together with our clients in partnership so that we efficiently and effectively help them meet their business objectives. This in turn allows our clients to support the healthcare needs of their patients.

Intelassist radiology reading room employee, healthcare industry
What to expect

Around-the-clock support, secured data, quick turnaround

All Intelassist services are HIPAA-compliant. We maintain utmost security and training to ensure personal health information (PHI) is protected at all times. Intelassist holds the compliance and security of our client’s data as a top priority by performing audits, training, and continued education to ensure the safety of client data and information.

Typical Employee Background

Here’s the type of employee you should expect from our talent pool:

Education

Bachelor of Science in Nursing

Bachelor of Science in Business Management and Administration (for customer care roles)

Experience

5+ years of experience in healthcare related fields

Core Competencies

Data analytics expertise

Microsoft Office applications

Support Areas

We support roles in the following areas.

Looking for something specific? Reach out to us about your requirements, and we’ll work out a solution.

  • Reading room phone coverage, inbound and outbound
  • Communicating & documenting important findings to ordering physicians
  • Instant messaging, call reports, critical findings, ACR registry data entry
  • Requests for comparative studies and relevant clinical history
  • Contacting techs – missing images, ultrasound worksheets, history, etc.
  • Assisting radiologists during downtimes
  • HIPAA compliant patient record handling
  • Updating client requests
  • Communicating with healthcare providers
  • Email and phone communication with clients
  • Issue resolution
  • Invoice generation and payment confirmation
  • Medical transcription
  • Medical data entry
  • Medical billing and coding
  • Billing audit and reconciliation support
  • Insurance carrier coordination
  • Revenue cycle management
  • Claims processing
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How can we help?

Get in touch with one of our local experts today. We typically respond within 24 hours.

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