Services

Healthcare Support

We provide highly skilled and technically proficient team members to our clients throughout the healthcare industry. This includes a wide variety of support from customer outreach to revenue cycle management, billing services, radiology reading, nurse support, insurance verification, healthcare analytics, and scheduling and direct customer outreach. 

Our team members are accustomed to supporting companies throughout the healthcare space and bring years of proven experience.

At a glance

Optimizing productivity and efficiency

Using a back office healthcare support team can help your team accomplish more with less. We work together with our clients in partnership so that we efficiently and effectively help them meet their business objectives. This in turn allows our clients to support the healthcare needs of their patients.

Intelassist radiology reading room employee, healthcare industry
What to expect

Around-the-clock support, secured data, quick turnaround

In compliance with HIPAA regulations, Intelassist prioritizes the protection of sensitive healthcare data. Through stringent security measures, ongoing staff training, and regular audits, we ensure the confidentiality and integrity of patient information. Clients can trust us to handle medical records and personal health information (PHI) with the utmost care, providing peace of mind in our commitment to HIPAA compliance.

 

Typical Employee Background

Here’s the type of employee you should expect from our talent pool:

Education

Bachelor of Science in Nursing

Bachelor of Science in Business Management and Administration (for customer care roles)

Experience

5+ years of experience in healthcare related fields

Core Competencies

Data analytics expertise

Microsoft Office applications

Support Areas

We support roles in the following areas.

Looking for something specific? Reach out to us about your requirements, and we’ll work out a solution.

At Intelassist, we offer outsourced radiology services to healthcare companies looking to streamline their radiology operations and improve patient care. Our team of highly skilled radiology assistants can support with a wide range of tasks:

  • Reading room phone coverage, inbound and outbound
  • Communicating & documenting important findings to ordering physicians
  • Instant messaging, call reports, critical findings, ACR registry data entry
  • Requests for comparative studies and relevant clinical history
  • Contacting technicians regarding missing images, ultrasound worksheets, history, etc.
  • Assisting radiologists during downtimes

At Intelassist, we offer outsourced radiology services to healthcare companies looking to streamline their radiology operations and improve patient care. Our team of highly skilled radiology assistants can support with a wide range of tasks:

  • Reading room phone coverage, inbound and outbound
  • Communicating & documenting important findings to ordering physicians
  • Instant messaging, call reports, critical findings, ACR registry data entry
  • Requests for comparative studies and relevant clinical history
  • Contacting technicians regarding missing images, ultrasound worksheets, history, etc.
  • Assisting radiologists during downtimes

At Intelassist, we understand the critical importance of efficient revenue cycle management (RCM) in healthcare organizations. Our comprehensive RCM services are designed to optimize financial performance, streamline administrative processes, and ensure maximum reimbursement for our clients. With our expertise and dedication, we empower healthcare providers to focus on delivering high-quality patient care while maximizing revenue opportunities.

Our team of dedicated professionals includes:

  • Accounts Receivable Specialist
  • Insurance Benefits Coordinator
  • Medical Coders and Billers
  • Patient Account Specialist
  • Medicaid Benefit/Program Enrollment

We offer medical record retrieval services to companies looking to optimize their record retrieval operations and improve their overall efficiency. 

By working closely with our clients to update their record retrieval requests, we ensure that all requests are accurate and up-to-date. We understand the importance of timely and accurate record retrieval and are dedicated to delivering exceptional service that help our clients meet their goals. 

  • HIPAA compliant patient record handling
  • Email and phone communication with clients
  • Updating client requests
  • Communicating with healthcare providers
  • Issue resolution
  • Invoice generation and payment confirmation

Intelassist prioritizes patient-centered care, offering a range of dedicated professionals to support and enhance the patient experience. Our patient-facing roles encompass a variety of specialties, each designed to provide compassionate and high-quality care to individuals seeking medical assistance. Our team includes:

  • Intake Coordinator
  • Nurse Triage and Remote Patient Monitoring
  • Telehealth Support
  • Health Insurance Services
  • Clinical Research Support
  • RN Pre-operative Screening
  • Pharmacy Support
  • Nutrition Consultant

At Intelassist, we recognize the importance of efficient and organized back-office operations in healthcare settings. Our dedicated team of professionals provides comprehensive support services to ensure the smooth functioning of administrative tasks, data management, and personnel management. Our back-office support roles include:

  • Records Clerk
  • Medical Transcriptionist
  • Health Information Management
  • Data Analyst
  • Healthcare Financial Analyst
  • Human Resources and Recruitment
contact US

How can we help?

Get in touch with one of our local experts today. We typically respond within 24 hours.

Let's start a conversation!