News
The Thriving Landscape: A Deep Dive Into the Statistics of the Philippine Outsourcing Industry
The Philippines’ outsourcing industry stands tall as a robust economic pillar, a key driver of employment, and a significant contributor to the nation’s revenue stream. At the heart of this economic dynamo is the Business Process Outsourcing (BPO) sector, a transformative force that has consistently bolstered the country’s Gross Domestic Product (GDP) for several years.
According to the latest insights from the IT and Business Process Association of the Philippines (IBPAP), the Information Technology and Business Process Management (IT-BPM) sector in the Philippines experienced substantial growth in both workforce and revenue during the year 2022.
In terms of manpower, the Philippine outsourcing industry welcomed an impressive addition of 121,000 full-time employees (FTEs) in 2022, marking an 8.4% surge compared to the previous year. This surge elevated the overall headcount of the BPO sector to an impressive 1.57 million employees. Concurrently, the industry reported a remarkable uptick in revenue, reaching $32.5 billion. This figure represents a substantial 10.3% increase from the preceding year’s revenue of $29.5 billion.
The surge in both employment and revenue is attributed to a robust demand for outsourcing services across various key sectors. Telecommunications, technology, retail, healthcare, and the Banking, Financial Services, and Insurance (BFSI) sector have played pivotal roles in driving the growth of the Philippine outsourcing industry.
Interestingly, the surge in job creation wasn’t confined to the bustling metropolis of Metro Manila. Instead, it resonated vibrantly in locations such as Pampanga, Laguna, Davao, Bacolod, and Cebu. More than half of the newly generated jobs, a staggering 58%, were dispersed in these provincial areas. This decentralization of job opportunities reflects a positive trend toward spreading economic prosperity beyond urban centers.
Looking ahead, IBPAP anticipates sustained growth for the Philippine outsourcing industry. The organization is optimistic about achieving its 2023 targets, which include reaching 1.7 million FTEs and a revenue milestone of $35.9 billion. If these projections materialize, it would signify an impressive 8% and 10% increase, respectively, from the achievements of 2022.
In conclusion, the statistics paint a vivid picture of a flourishing Philippine outsourcing industry, a vital force propelling the nation forward economically. The industry’s resilience, adaptability, and strategic expansion beyond metropolitan hubs underscore its pivotal role in shaping the country’s economic narrative. As the sector continues to evolve, it remains a beacon of growth and opportunity for the Philippines on the global economic stage.
Explore our blog
Dive deeper into related topics and expand your knowledge by exploring these handpicked articles from our blog. Click on any title below to learn more.
7 Ways Offshore Helpdesk Teams Enforce IT Policy Without Compromising Control
Offshore helpdesk teams can be key enforcers of IT policy when structured properly. From clear incident escalation and standardized workflows to maintaining audit trails and supporting endpoint security, global support teams help scale IT functions securely. With proper training and integration inside your systems, offshore teams uphold compliance without compromising control or visibility across borders and time zones.
Maintaining Security Standards Across Global Teams
As organizations expand offshore staffing in finance, HR, and IT, maintaining data security is a top concern. By adopting Zero Trust models, enforcing strict authentication, providing thorough training, and implementing audit-ready controls, companies can safeguard sensitive information while leveraging global talent effectively. Distributed teams don’t mean compromised security — they can drive stronger, more transparent protection across the enterprise.
Case Study: Supporting a Global SAP C4C Rollout for Enhanced Customer Experience
As part of a global Consumer Centric Transformation, Intelassist supported the successful rollout of SAP C4C integrated with Genesys Cloud—training over 600 agents, providing real-time go-live support, and ensuring a smooth transition across multiple countries and time zones without disrupting service levels.
contact US
How can we help?
Get in touch with one of our local experts today. We typically respond within 24 hours.
