Newsletter
Intelassist Q4 2025 Company Newsletter
Company initiative
Independent Validation of Foundational Cybersecurity Controls
2025
Intelassist has achieved IASME Cyber Baseline certification, an independent cybersecurity standard issued by IASME (Information Assurance for Small and Medium Enterprises) that confirms an organization meets established baseline requirements for information security and data protection.
Cyber Baseline is designed to assess whether an organization has appropriate foundational controls in place to manage cybersecurity risk. The certification evaluates policies, processes, and governance practices that support the protection of sensitive information across the organization.
For clients and shareholders, this certification provides third- party confirmation that Intelassist has implemented core cybersecurity measures aligned with recognized assurance frameworks. The certification applies to the organization as a whole and is subject to annual review to ensure continued compliance.
“Cybersecurity is not a one–time exercise; it’s a discipline,” said Tristian Jeff Mababa, Head of IT at Intelassist. “Achieving IASME Cyber Baseline certification validates that
we have the core controls in place and the governance mindset required to protect data responsibly as we continue to scale.”
In an environment where data protection and third–party risk management are increasingly critical, IASME Cyber Baseline offers independent validation that Intelassist approaches cybersecurity with structure, accountability, and ongoing oversight.
Employee engagement
CSR Week at Intelassist
October 6-10, 2025
Customer Service Representative Week provided opportunity to recognize the frontline teams who support day–to–day client operations and directly influence service quality and customer experience.
Throughout the week, Intelassist focused on reinforcing the importance of consistency, responsiveness, and professionalism, the attributes that define effective customer service at scale. Activities centered on acknowledging individual and team contributions, encouraging peer recognition, and creating space for leaders to engage directly with representatives supporting client-facing functions. Team leads and managers used the week to share feedback directly with representatives, reinforcing service expectations and recognizing examples of strong client support.
In addition to recognition, CSR Week served as a moment to reflect on operational practices that enable strong service delivery. Conversations during the week emphasized workload balance, communication clarity, and adherence to service standards, reinforcing expectations that support reliability across accounts.
Employee Engagement
Howl-o-ween Trick or Treat
October 25, 2025
Intelassist hosted its Howl–o–ween Trick or Treat event at the 18th Floor, welcoming the children of employees for a fun, safe, and inclusive Halloween celebration.
Designed with families in mind, the event provided an opportunity for children to participate in festive activities while allowing employees to connect outside of their day–to- day roles. By creating space for families to be part of company traditions, Intelassist reinforced a culture that recognizes employees not only as professionals, but as individuals with lives beyond the workplace.
The event was hosted by Merlenie Mendoza from the HR team, whose energy and engagement contributed to a welcoming and lively atmosphere. With participation from employee families and a manageable, intimate group size, the gathering emphasized connection, safety, community.
For leadership, events like Howl–o–ween reflect a broader people–first philosophy. Family–inclusive initiatives help strengthen engagement, reinforce belonging, and support long–term retention by acknowledging the role families play in an employee’s success. These moments, while informal, contribute meaningfully to a stable and connected organization.
employee spotlight
Camille Manalo, Training & Quality Supervisor
October 2025
When you step into one of Intelassist’s training sessions, there’s a good chance you’ll be greeted by the upbeat energy of Camille Manalo (a.k.a. Cams). As the Training and Quality Supervisor, Cams wears many hats: she oversees new hire and upskill classes, co–creates training materials, and leads with a genuine passion for helping others grow. On top of that, she’s deeply involved in the Quality Team, handling leadership, reporting, and QA analysis.
Cams first joined Intelassist through a referral from her friend -now manager–Manny Juliano II. What convinced her to stay was something she says is rare in most workplaces: “The caring work environment. Our team feels more like a big group of friends who support each other’s growth.”
One of her most memorable experiences was being part of a major client project that involved transitioning to a new set of tools. It was a challenge, but one that came with plenty of rewards. “We were among the first to train on and test the tools,” she recalls. “Working alongside such talented and encouraging people made the experience even better.”
Cams approaches her role with optimism and a commitment to Intelassist’s culture of excellence. She believes in leading by example, communicating openly, and encouraging collaboration in everything she does. A piece of advice that’s shaped her journey is to “focus on progress, not perfection.” It’s a mindset that’s helped her grow into a more adaptable and confident leader–one who’s unafraid to embrace mistakes as stepping stones.
Coming from larger BPO companies, Cams finds Intelassist’s culture refreshingly personal. She shares, “The management and leadership here always make sure we feel seen, valued, and appreciated. That’s what sets this company apart.
Outside of work, Cams is a proud K–pop fan, especially of the group Twice, whose music she finds therapeutic. When she’s not catching a performance video, she loves spending time with her parents in Quezon Province. “Balancing work and life has never been a challenge,” she says with a smile. “Our team always remind us that after our shift ends, our real life begins, and we should live it happily.”
Cams also gives credit to the people who helped shape her Intelassist journey–Manny, Angel, Medsal, Donna, and Rowena for their guidance, support, and friendship throughout her growth from trainer to supervisor.
When asked for advice for new employees, her message is simple but sincere: “Take things one step at a time and don’t be shy to ask questions. Everyone started somewhere, and we’re all here to help. Work is so much easier (and more fun!) when you have people to lean on.
And while she might not describe herself as fearless, Cams has come a long way from the person who once worried about failure. “Before I joined Intelassist, I was scared of the unknown,” she admits. “But this team taught me that trying and failing together is all part of learning and I’m still learning from them every day.”
Before I joined Intelassist, I was scared of the unknown. But this team taught me that trying and failing together is all part of learning… and I’m still learning from them every day.
Employee spotlight
Gil Olmedo, Lead Estimator
November 2025
Since joining Intelassist in 2012, Gil has steadily grown from an entry–level estimator into the team’s Lead Estimator, a role he has carried with quiet confidence since 2019. In his day- to–day, he oversees the flow of all estimate and quote requests, assigns tasks to the appropriate team members, ensures deadlines are met, and steps in when projects become complex. Whether troubleshooting, guiding teammates, or handling high–level requests from Territory Managers, Gil is the person the team trusts to get it right.
Funny enough, he never expected to end up here. He simply “tried his luck” when he applied, unsure of what would come next. What made him stay wasn’t just the work -it was the people. Supportive leaders, kind colleagues, and a culture that recognizes effort and rewards growth. That’s what turned a job into a decade–long career.
One project stands out as a defining milestone: a major $5M project on Wall Street in New York that took 123 revisions over more than 10 years before it was finally awarded in 2024. Gil handled the estimation from start to finish, and the experience taught him something no training manual could: some wins take time, patience, and unwavering belief.
Gil leads the same way he works–calm, reliable, respectful, and aligned with the SOPs that keep the team sharp. For him, leadership isn’t about talking louder; it’s about showing up, staying grounded, and letting your output speak.
His guiding advice, passed from a mentor, remains simple but powerful: “You can do it. Be yourself, stay humble, work in silence, and let your results do the talking.” It’s a philosophy he has carried from day one, and one he hopes younger teammates embrace as well.
When asked what makes Intelassist different, Gil points to the culture. The positivity. The motto. The way the company uplifts its people and truly lives the “Nowhere to go but up” mindset. Here, effort is seen, talent is nurtured, and growth is shared.
Outside of work, Gil’s world is all about family. Weekends mean gardening, mall walks, park days, and church visits- balance that keeps him grounded in what matters most.
And if you ask him for a final tip, he’ll tell you straight: “Be yourself, stay humble, work in silence, and let your results do the talking.”
Be yourself, stay humble, work in silence, and let your results do the talking.
Employee Engagement
Christmas Baskets
December 3-5, 2025
As the year came to a close, Intelassist continued a long- standing tradition with the distribution of its annual Christmas baskets. The Christmas baskets serve as a simple yet intentional gesture of appreciation, recognizing the hard work and dedication demonstrated by teams throughout the year. Beyond the holiday season, the tradition reflects a broader leadership philosophy: consistent recognition reinforces morale, stability, and a sense of belonging across a growing organization.
By extending appreciation to employees in a tangible and inclusive way, Intelassist underscores the importance of acknowledging effort not only during milestones, but as part of an ongoing commitment to its people. These moments, while modest in scale, play a meaningful role in sustaining engagement and reinforcing trust between leadership and teams.
Company Event
Sending off 2025 at the Year-End Party
December 3-5, 2025
Intelassist closed the year with its Year–End Party at Eastland Heights, bringing together employees, leadership, and partners for an evening that reflected both the scale of the organization and the strength of its relationships.
The event was hosted by Joni Domingo of JCD Productions and was attended by more than 700 employees, marking one of the company’s largest annual gatherings to date. The evening also welcomed key U.S. partners, including Will Compton, Chris Stokes, and Ken Compton, underscoring the importance of cross–regional leadership presence. Newly welcomed AIPAC partners Glenn Flores and Jeremiah Jem were also in attendance, reflecting continued expansion of strategic partnerships.
The program featured live performances by I Belong to the Zoo and Sunkissed Lola, creating a shared experience that resonated across teams. Raffle segments awarded cash prizes of up to PHP 50,000, adding to the celebratory close of the evening.
Beyond the festivities, the year–end gathering served as a moment of reflection and alignment. Bringing together employees and partners in one setting reinforced a shared understanding of the organization’s growth, direction, and collective responsibility moving forward. For leadership and stakeholders, the event highlighted Intelassist’s ability to scale while maintaining connection, visibility, and a strong sense of community.
Employee spotlight
Donna Ramirez, Quality Analyst
December 2025
Donna Ramirez has been part of Intelassist since 2021 and started her journey as a member of the pioneer team for our electronic appliance account. Today, she’s part of the Training and Quality team, where she supports quality initiatives and helps improve how things run day to day.
What she enjoys most is knowing her work actually makes a difference. Being part of a team that’s focused on growth and long–term success makes the job feel meaningful and rewarding for her.
What brought Donna to Intelassist was the chance to grow, but what made her stay is the people. “The support system, the constant learning, and the family–like culture make the company feel like more than just a workplace.” she says. It’s a place where she feels welcomed, supported, and encouraged to become better over time.
One piece of advice that really stuck with Donna was to step outside her comfort zone. That mindset pushed her to try new roles, take on new challenges, and trust herself more. Because of that, she discovered strengths she didn’t even realize she had and gained confidence along the way.
When things get challenging, Donna stays motivated by focusing on the impact of her work and the support she gets from her leaders and teammates. Knowing she’s not alone and that there’s always room to learn and improve helps her keep a positive outlook, even on tougher days.
Outside of work, Donna considers herself an introvert and enjoys quiet time at home to relax and recharge. She’s also a proud fur mom, which she shares in common with her manager, Manny Juliano II. They often bond over pet stories, funny moments, and the ups and downs of fur parenting. It’s one of those little connections that makes work relationships feel more personal and genuine
For new hires, Donna’s advice is simple. Be open to learning, believe in yourself, and don’t be afraid to try something new. Intelassist gives you the support and tools you need, but growth starts when you take that first step. Your journey here is yours to shape, so stay curious and make the most of it.
The support system, the constant learning, and the family–like culture make Intelassist feel like more than just a workplace.
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