Drive your team's success with world-class professionals

Average Duration: 1 week

The Discovery Phase is a comprehensive analysis designed to understand your specific requirements, laying the groundwork for a successful partnership. This phase focuses on:

• Defining the ideal candidate profile, encompassing qualifications, skills, and experience needed for the role.
• Outlining working schedules and specific activities required for the position(s).
• Establishing communication preferences to ensure smooth and effective interaction.
• Setting measurable goals and KPIs that align with your business objectives.

Average Duration: 1 week

Once the ideal candidate profile has been identified, we formalize our collaboration with a Partnership Agreement. This agreement outlines the terms and conditions of our partnership, detailing the roles and responsibilities of each party, confidentiality and data protection protocols, and the agreed-upon KPIs. Our goal is to clearly define all aspects of the partnership, ensuring a transparent and mutually beneficial relationship.

Average Duration: 2-3 weeks (depending on role)

With a solid understanding of your needs, we transition into the Recruitment Process. Our team manages the end-to-end recruitment, including screening, interviewing, and assessing candidates based on the criteria we established together. While we encourage active participation from our clients, you have the flexibility to choose the level of involvement that suits you best. This phase includes:

• Utilizing skill-based assessments to accurately gauge candidate suitability.
• Conducting in-depth interviews with at least two recruiters to ensure a thorough evaluation.
• Sharing resumes, introducing team leads, and facilitating direct conversations with candidates to assess cultural and organizational fit.
• Leveraging AI tools for interview recording and transcription to capture and analyze key insights.
• Offering detailed feedback to ensure the best match for your organization.

Average Duration: 2-4 weeks (depending on role)

Once the partnership agreement is fully executed, we move into the Onboarding & Training phase, facilitating a seamless onboarding experience by introducing new hires to your company’s culture, processes, and expectations. Onboarding and training take place onsite in our Manila office, where the team benefits from direct supervision and support from a dedicated operations team.

After completing the onboarding process, the candidates officially start working with your team. The first few weeks are focused on intensive training, allowing them to fully grasp their role and responsibilities while still receiving guidance and support. Our structured approach ensures that your new hires are well-prepared and seamlessly integrated into your operations:

• Client-Led Training: Initial job-specific training conducted in close collaboration with your team to ensure alignment.
• SOP Documentation: Intelassist can provide SOP writers to document training procedures at no additional cost.
• Knowledge Transfer: After training, we take over to ensure consistent performance and seamless integration.
• Proficiency Testing: Refining methods and content as needed before fully going live.

Average Duration: Ongoing for the duration of the partnership

Sustaining long-term success requires a dedicated support system, and Intelassist’s approach to ongoing support is built to ensure just that.

• We provide ongoing IT support to quickly address any technical issues and ensure seamless operations. Regular monitoring is conducted to guarantee 100% uptime and facilitate the rapid resolution of any emerging challenges.
• Our performance management approach is focused on not just meeting, but exceeding client-specific KPIs, with the goal of outperforming onsite counterparts whenever possible. This is accomplished through meticulous performance tracking, timely adjustments, and transparent communication of results. We understand that the success of offshore teams depends on strict adherence to client standards and clear reporting of outcomes.
• We prioritize transparent communication and quick resolution of any issues throughout the entire partnership.