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How integrated remote teams improve time-to-treatment in infusion centers

Time-to-treatment has become one of the most consequential performance indicators for modern infusion centers. As biologics expand across…

Navigating Current Trends and Future Trajectories: Philippines’ BPO Industry

With a remarkable 7.5% contribution to the Philippines' GDP in 2021, the BPO sector has emerged as a cornerstone of…

A Deep Dive Into the Statistics of the Philippine Outsourcing Industry

Philippines' BPO sector thrives, adding 121,000 jobs and achieving a 10.3% revenue increase to $32.5 billion in 2022. The industry's…

Customer Service Week Shines a Spotlight on Exceptional Service​

Intelassist kicked off Customer Service Week, an annual week-long celebration that acknowledges the crucial role of customer service professionals within…

IBPAP 2023: Shaping the Future of IT-BPM in the Philippines

As the IT-BPM sector continues to evolve, it is evident that the Philippines is poised to thrive amidst innovation, leveraging…