IA University
Extended Learning Program is committed to helping employees develop the skills necessary to become confident, responsible, and effective leaders in the workplace. Through innovative training and development opportunities, we aim to Cultivate and nourish an environment of continuous learning that supports personal and professional growth.
Intelassist strives to create a culture that fosters creativity, innovation, and collaboration, and we believe that IA University is a vital component of achieving this vision. By investing in the development of our employees, we hope to create a team of confident, capable, and committed individuals who are equipped to navigate the challenges of today’s fast-paced business environment.
PROGRAM LEADERS
Our team leaders are seasoned professionals with a wealth of knowledge and experience in leadership development and training. They are dedicated to helping individuals and organizations reach their full potential and will work closely with you throughout this program to provide guidance, support, and practical tools to enhance your leadership abilities. We are confident that they will help you succeed in this program and beyond.
Cherrie Salazar
Operations Manager
John Lorenz Alvaran
Assistant Operations Manager
Manny Juliano II
Training and Quality Manager
Gilo Bueno
Assistant Operations Manager Training Leader
Angelica Manalo
Trainer
Marissa Gaton
Trainer
Mitzhell Mae Magallanes
Trainer
Jennyvie Marcos
Trainer
King Carlo Malang
Training Associate
Jason Pitoral
Training Associate
Don Dela Paz
Training Associate
Rowena Soco
Quality Analyst
Tani Tanyag
Quality Analyst
Donna Ramirez
Quality Analyst
COURSE MATERIALS
At Intelassist, we believe that investing in our employees’ professional development is crucial for both their personal growth and the growth of our organization. To support this belief, we have designed a comprehensive suite of courses that cover a wide range of topics, from leadership and management to technical skills and soft skills.
Our course materials are designed to be accessible to all employees, regardless of level of experience or expertise. We offer a variety of formats, including online courses, webinars, and workshops, to ensure that our employees can access the training they need in the way that best suits their learning style and schedule.
We are excited to offer this comprehensive suite of courses to you, and we look forward to helping you develop the skills and knowledge you need to achieve your professional goals and contribute to the success of our organization.
AVAILABLE TO ALL EMPLOYEES
Power Dress 101 is designed to help team leaders understand the importance of dressing for success in the workplace. As a leader, your appearance can have a significant impact on how you are perceived by your subordinates and peers, and ultimately, on your ability to lead and inspire others.
This course will explore the concept of power dressing and how it can help you create a lasting impression and stand out in a cluttered workplace.
Master the art of effective and professional email communication.
In today’s fast-paced business environment, email is the primary mode of communication for most organizations, and the way you compose and send emails can have a significant impact on your professional image and the success of your team. This course will provide you with practical tips and best practices for writing clear, concise, and effective emails that get results. We will explore key topics such as email structure, tone, formatting, and etiquette.
Call Center 101 is a comprehensive course designed to help team leaders manage and optimize call center operations. As a team leader, you are responsible for hiring, training, and managing call center agents, ensuring that they have the skills and knowledge to provide excellent customer service and meet your business goals.
This course covers a range of topics critical to effective call center management, including hiring call center agents, improving call center leadership, best practices for call center agent training, using scripts for agent productivity, and measuring KPIs. By the end of this course, you will have a solid understanding of the best practices for managing a successful call center, and you will be able to implement these practices to improve customer satisfaction.
Excel is a critical skill for team leaders who want to analyze data, create reports, and make informed decisions that drive business success. This course will provide you with a solid foundation in the basics of Excel, including formulas, functions, data entry, formatting, and charting.
We will explore key topics such as data organization, analysis, and visualization, and provide real-world examples and case studies to illustrate the practical applications of Excel in the workplace.
*This course is hands-on.
Quality management is essential to achieving our business goals, and this course provides a comprehensive overview of the tools and techniques you need to ensure that your team is meeting the standards set by Intelassist. We will cover a range of topics, including understanding the importance of monitoring, measuring, and analyzing data, identifying different types of analysis, implementing calibration sessions, and knowing when it is necessary to coach your team members.
By the end of this course, you will be able to implement effective quality management practices, identify areas for improvement, and provide your team with the support and guidance they need to succeed.
This course is designed to help you unleash the potential of your team and achieve outstanding results. By the end of the course, you’ll be able to implement practical strategies for motivating and engaging your employees to achieve their full potential.
Explore key topics such as recognition, feedback, goal-setting, and building a positive work environment, all of which are critical for employee motivation.
AVAILABLE TO TEAM LEADS ONLY
This course is designed to equip you with the essential skills and knowledge needed to become an effective leader in your workplace. Learn the fundamental principles of leadership and gain a deeper understanding of your own leadership style. We will explore key topics such as communication, team building, conflict resolution, and goal setting, all of which are critical for effective leadership. Develop practical tools and strategies to inspire and motivate your team to achieve their full potential.
Whether you are new to a leadership role or seeking to enhance your existing skills, this course is designed to provide you with the foundation needed to succeed as a leader in any industry. We look forward to embarking on this journey of growth and development with you.
Adult Learning Principles will help you understand how adults learn and provide you with the tools to create effective learning experiences. Gain insight on the unique characteristics of adult learners and the principles that govern their learning process.
We will explore key topics such as motivation, self-directed learning, and the importance of relevance and application. This course is will provide you with the skills and knowledge needed to create engaging and effective learning experiences for adults regardless of your background in teaching, training, or educating.
This course will help you identify and maximize your learning style for professional growth. As a participant in this course, you will learn about the different learning styles and how they affect the way you process information and acquire new skills.
Gain understanding on important topics such as visual, auditory, and kinesthetic learning, and how to apply this knowledge to your personal and professional development. By the end of the course, you will be able to apply your learning style to any learning experience.
Constant Development Advocate is a course created for you to develop the skills needed to become a proactive advocate for the professional growth and development of your team. As a team leader, you play a critical role in helping your team members achieve their full potential and contribute to the success of your organization. This course will provide you with the tools and knowledge needed to create a culture of continuous learning and development within your team.
Learn about key topics such as coaching and mentoring, career planning, and talent management, all of which are essential for building a high-performing team.
The Perception Management course supports team leaders seeking to enhance their communication skills and better manage their team’s perceptions. Perception management involves the deliberate practice of crafting and conveying messages to specific individuals or groups to ensure they are understood in the intended manner. It also involves influencing how people interpret what others say about you or your team.
Be able to manage perceptions effectively to foster positive relationships with stakeholders and maintain a healthy work environment. In this course, we will cover key strategies for perception management, including understanding the message you wish to convey, analyzing your audience, and identifying effective communication channels. We will also explore how to handle situations where perceptions may be negative, including managing rumors and addressing miscommunication.
Facilitation 101: a course designed for team leaders who want to master the art of facilitating successful workshops.
As a leader, it’s important to know how to guide a group towards a common goal in a collaborative and objective manner. This course will teach you the fundamentals of workshop facilitation, including how to provide unobtrusive guidance, manage group dynamics, and keep discussions on track.
Disciplinary management is a critical skill for any team leader who wants to maintain a productive and positive workplace environment. It involves dealing with employee misconduct and poor performance through a fair and reasonable process.
However, this process can be complex and requires specific training and experience to be conducted effectively with managed risk. That’s why our course on disciplinary management is essential for any team leader who wants to avoid legal and ethical issues in the workplace. We’ll guide you through the process of conducting disciplinary procedures correctly and help you develop the skills necessary to manage and mitigate risks associated with disciplinary actions.
In today’s fast-paced work environment, managing time effectively is more important than ever. With deadlines to meet, meetings to attend, and countless tasks to accomplish, it’s easy to feel overwhelmed and stressed. However, by mastering time management skills, you can work smarter, not harder, and accomplish more in less time.
This course is designed to provide you with practical tools and techniques to help you manage your time more effectively, prioritize tasks, avoid procrastination, and reduce stress. We will explore the habits of highly effective time managers and provide you with strategies to implement them in your own workday. With improved time management skills, you will not only be able to accomplish more, but also have greater control over your work-life balance.
MEDIA
