Case Study: Advancing Architectural Efficiency Through Streamlined Drafting Support

Client Background

A multi-disciplinary architectural firm based in South Carolina offers design and architectural services for a wide range of projects, including interior design, planning, and urban development.

The client sought external assistance to streamline their processes, particularly for large-scale projects such as entire buildings, high-rises, and schools. Focused on architectural design, elevations, floor plans, and specifications, the client relied on Intelassist to translate their design concepts into detailed, executable plans.

Tasks & Challenges

Intelassist was selected to provide experienced architectural drafting professionals with advanced skills in Revit and AutoCAD. The engagement came with a number of challenges that needed to be addressed immediately. First, the firm required drafters who were not only proficient in architectural software but also understood U.S. building codes and design documentation standards. Second, the remote team needed to quickly adopt the firm’s internal workflows, project templates, and communication practices. Lastly, the client placed a high priority on team continuity and cultural alignment, expecting offshore team members to integrate as seamlessly as possible into their existing teams—both technically and interpersonally.

Solutions

Intelassist began by conducting a detailed discovery phase with the client to understand their project types, documentation workflows, BIM standards, and collaboration tools. Based on these findings, Intelassist sourced and onboarded a team of eight architectural drafters, selected for their strong backgrounds in Revit, AutoCAD, and familiarity with North American building standards.

The onboarding process included system and tool alignment, job shadowing with U.S.-based team members, and the development of standard operating procedures to guide future training and quality control. A dedicated team lead and operations manager were assigned at no additional cost to oversee performance, facilitate communication, and ensure the team met productivity and quality expectations.

All employees were equipped with Intelassist-provided hardware, secured through VPN and IP restrictions, and supported by Intelassist’s IT and operations infrastructure to maintain uninterrupted workflow and data security.

Partnership Outcomes

Since the engagement began, Intelassist has maintained 100% team retention, resulting in high continuity, increased institutional knowledge, and deeper integration into the client’s project cycles.

Drafting turnaround times were reduced by approximately 50%, enabling the client to take on more projects without expanding their internal team. The remote drafters consistently delivered work that met or exceeded the firm’s BIM standards with minimal revisions, increasing the productivity of in-house architects and freeing them to focus on higher-level design tasks. Ultimately, the client not only resolved their capacity challenges but also established a long-term staffing model they can scale with confidence, using Intelassist as a trusted extension of their team.